Every shipment of rough diamonds exported or imported requires an accompanying Kimberley Process Certificate (KPC) to ensure the diamonds have not come from a conflict area and have been legitimately mined.
These certificates are issued by a Government Department in the exporting country. We only sell to customers who reside in countries that are participating members of the KPC system. However, once a rough stone has been placed in a setting, it is then classed as Jewellery and no KPC is required.
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Our Refund Policy: Please choose carefully.
We don’t normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where the service is wrongly described or different from a sample shown to you. Please retain your receipt for proof of purchase.
We do our utmost to ensure a full, honest and accurate description is given, and the accompanying photograph is of the diamond being described.
As we are selling rough diamonds, we simply cannot describe every imperfection, as none of these diamonds are perfect.
However, should you feel your purchase is not as described or as shown, we will refund all monies paid if the diamond is returned within seven days of being received, with the return registered postage paid by yourselves.
Every rough diamond exported or imported requires an accompanying Kimberley Process Certificate (KPC) to ensure the diamonds have not come from a conflict area and have been legitimately mined.
These certificates are issued by the Government Department in the exporting country. We only sell to customers who reside in countries that are participating members of the KPC system.
However once a rough diamond has been set into jewellery, then no certificate is required.
Simply, this means that:
For Australian Customers we recommend you have your rough diamond set into jewellery in Australia before any overseas travel.
For Visiting Overseas Customers purchasing from us in Kununurra there are two options:
Option 1 have your rough diamond set into jewellery in Australia before any overseas travel.
Option 2 as below for Overseas Customers Purchasing Online.
For Overseas Customers Purchasing Online we can arrange a KPC, Customs Clearance and mail to your home address with Australia Post Express with Insurance and Tracking.
Unfortunately we have to charge basic Australia Post charges so cost depends on which Postal Zone parcel is being sent. Please contact us for a shipping quote.
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We intend to use such information for purposes of supporting your and your employers relationship with Kimberley Rough Diamonds by designing a web site content that is suitable to your needs and alerting you to new product and service offerings as they become available. This User Information may be retained by Kimberley Rough Diamonds to verify compliance with the agreement between Kimberley Rough Diamonds and your employer, to keep track of the domains from which people visit us, to create a user profile to better serve you and your employer, or to simply contact you either electronically or otherwise. If you decide that we should not use your personal User Information to contact you, please let us know and we will not use that information for such purpose. However, please do not submit any User Information if you are less than 18 years of age.
The accuracy and security of the User Information is important to Kimberley Rough Diamonds. Currently, you may review and request updates to your User Information retained by contacting Kimberley Rough Diamonds. If you contact us to correct your User Information, we will attempt to correct such inaccuracies in a timely manner. Kimberley Rough Diamonds is concerned with the security of your User Information and is committed to taking reasonable steps to protect it from unauthorized access and use of that personal information. To that end, we put in place the appropriate physical, electronic and managerial policies and procedures to secure your personal User Information. We also continue to implement procedures to maintain accurate, complete and current User Information.
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If you have questions regarding our Privacy Statement, please contact Kimberley Rough Diamonds via our Contact page.