Policies

PLEASE READ BEFORE PURCHASING YOUR KIMBERLEY ROUGH DIAMOND

 

Kimberley Process Certificate (KPC) System

Every shipment of rough diamonds exported or imported requires an accompanying Kimberley Process Certificate (KPC) to ensure the diamonds have not come from a conflict area and have been legitimately mined.

These certificates are issued by a Government Department in the exporting country. We only sell to customers who reside in countries that are participating members of the KPC system. However, once a rough stone has been placed in a setting, it is then classed as Jewellery and no KPC  is required.

For Australian customers taking their Kimberley Rough Diamond out of Australia:

  • If you decide to take your rough stone to another country to be made into jewellery (in effect re-exporting the diamond), you need to obtain a new KPC to allow its entry into the next country, and that country must be a signatory to the KPC scheme.
  • These certificates are available from the Australian Department of Industry at no charge. You will need to produce the receipt that was supplied with your diamond.
  • Once your stone(s) have been set into jewellery then a KPC is no longer required. However, we advise customers to retain their Certificate(s), in case of any questions from customs officials

For overseas customers from KPC participating countries:

  • Kimberley Rough Diamonds on behalf of the Australian Government will issue a new Kimberley Process Certificate. Customs formalities will be completed and the stone and KPC is shipped direct to your home address. Then the same rules apply as above. If you decide to take the stone into another country, a new KPC will be required from your country’s issuing authority.

The bottom line (for all customers):

  • Kimberley Rough Diamonds recommends having your stone or stones made into jewellery in your home country. Although a KPC is no longer required once a stone is made into jewellery, we recommend retaining your KPC and bringing it with you when you travel internationally.

For more information on the KPC system, view the web site of the Department of Resources, Energy & Tourism, www.industry.gov.au or www.kimberleyprocess.com.

  1. Introduction and Acceptance of Terms of Use.

    Kimberley Rough Diamonds offers you a wide range of content, communication tools, forums, and information about its products and services (“Materials”) via this web site. By using this web site, you are agreeing to accept and comply with the terms and conditions of use as stated below (“Terms of Use”), which Kimberley Rough Diamonds may update at any time without notice. You should visit this page periodically to review the then-current Terms of Use. Please note that Kimberley Rough Diamonds may, at its sole discretion, terminate your access to this web site at any time without notice.

  2. Limited Right to Use.

    This web site is owned and operated by Kimberley Rough Diamonds. Unless otherwise specified, all Materials on this web site are the property of Kimberley Rough Diamonds and are protected by the copyright laws of Australia and, throughout the world by the applicable copyright laws. You may, view, print and/or download one copy of the Materials from this web site on any single computer solely for your personal, informational, non-commercial use, provided you keep intact all copyright and other proprietary notices. No Materials published by Kimberley Rough Diamonds on this web site, in whole or in part, may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Kimberley Rough Diamonds. The use of any such Materials on any other web site or networked computer environment or for any other purpose is strictly prohibited and such unauthorized use may violate copyright, trademark and other similar laws.

  3. Communications.

    Except for any disclosure by you for technical support purposes, or as specified in our Privacy Statement, all communications from you to this web site will be considered non-confidential and non-proprietary. You agree that any and all comments, information, feedback and ideas regarding our company, products or services that you communicate to Kimberley Rough Diamonds (“Feedback”) will be deemed, at the time of communication to Kimberley Rough Diamonds, the property of Kimberley Rough Diamonds, and Kimberley Rough Diamonds shall be entitled to full rights of ownership, including without limitation, unrestricted right to use or disclose such Feedback in any form, medium or technology now known or later developed, and for any purpose, commercial or otherwise, without compensation to you. You are solely responsible for the content of your communications and their legality under all laws and regulations. You agree not to use this web site to distribute, link to or solicit content that is defamatory, harassing, unlawful, libellous, harmful to minors, threatening, obscene, false, misleading, or infringing a third party intellectual or privacy rights.

  4. Access to Password Protected or Secured Areas.

    Access to and use of password protected or secured areas of this web site is restricted to authorized users only. You will be asked to provide accurate and current information on all registration forms on this web site. You are solely responsible for maintaining the confidentiality of any username and password that you choose or is chosen by your web administrator on your behalf, to access this web site as well as any activity that occur under your username/password. You will not misuse or share your username or password, misrepresent your identity or your affiliation with an entity, impersonate any person or entity, or misstate the origin of any Materials you are exposed to through this web site.

  5. Monitoring.

    Although Kimberley Rough Diamonds is not obligated to do so, it will have the right to review your communications on this web site to determine whether you comply with our Terms of Use. Kimberley Rough Diamonds will not have any liability or responsibility for the content of any communications you post to this web site, or for any errors or violations of any laws or regulations by you. Kimberley Rough Diamonds will comply with any court order in disclosing the identity of any person posting communications on this web site. It is advisable that you review our Privacy Policy before posting any such communications. Please note that when you conduct transactions with other companies providing content via this web site, you will also be subject to their privacy policies.

  6. Links to Other Sites.

    The linked sites are not under the control of Kimberley Rough Diamonds and Kimberley Rough Diamonds is not responsible for the content of any linked site or any link contained in a linked site. Kimberley Rough Diamonds reserves the right to terminate any link at any time. Kimberley Rough Diamonds may provide links from this web site to other sites as a convenience to you and in no way should this be interpreted as an endorsement of any company, content or products to which it links. If you decide to access any of the third party sites linked to this web site, you do this entirely at your own risk. Kimberley Rough Diamonds DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, TO ANY SUCH LINKED SITES, INCLUDING BUT NOT LIMITED TO ANY TERMS AS TO THE ACCURACY, OWNERSHIP, VALIDITY OR LEGALITY OF ANY CONTENT OF A LINKED SITE.

  7. Trademarks.

    The trademarks, service marks and logos of Kimberley Rough Diamonds and others used in this web site (“Trademarks”) are the property of Kimberley Rough Diamonds and their respective owners. You have no right to use any such Trademarks, and nothing contained in this web site or the Terms of Use grants any right to use (by implication, waiver, estoppel or otherwise) any Trademarks without the prior written permission of Kimberley Rough Diamonds or the respective owner.

  8. Indemnity.

    You agree to indemnify, defend and hold Kimberley Rough Diamonds harmless from and against any and all third party claims, liabilities, damages, losses or expenses (including reasonable attorney’s fees and costs) arising out of, based on or in connection with your access and/or use of this web site.

  9. Limitation of Liability.

    IN NO EVENT SHALL Kimberley Rough Diamonds OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS WEB SITE OR ANY LINKED SITE, DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION OR MATERIALS PRESENTED ON THIS WEB SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY EVEN IF Kimberley Rough Diamonds OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  10. Disclaimer.

    Kimberley Rough Diamonds assumes no responsibility for accuracy, correctness, timeliness, or content of the Materials provided on this web site. You should not assume that the Materials on this web site are continuously updated or otherwise contain current information. Kimberley Rough Diamonds is not responsible for supplying content or materials from the web site that have expired or have been removed. THE MATERIALS PROVIDED AT THIS WEB SITE ARE PROVIDED “AS IS” AND ANY WARRANTY (EXPRESS OR IMPLIED), CONDITION OR OTHER TERM OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR TITLE IS HEREBY EXCLUDED.

  11. Applicable Laws.

    These Terms of Use are governed by the law in force in the State of New South Wales, Australia, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales and courts of appeal from them for determining any dispute concerning the Terms of Use.

  12. General.

    If you have any questions regarding the Terms of Use, please contact Kimberley Rough Diamonds via our Contact page

  13. Returns Policy.

    Our Refund Policy: Please choose carefully.
    We don’t normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where the service is wrongly described or different from a sample shown to you. Please retain your receipt for proof of purchase.

We do our utmost to ensure a full, honest and accurate description is given, and the accompanying photograph is of the diamond being described.

As we are selling rough diamonds, we simply cannot describe every imperfection, as none of these diamonds are perfect.

However, should you feel your purchase is not as described or as shown, we will refund all monies paid if the diamond is returned within seven days of being received, with the return registered postage paid by yourselves.

Every rough diamond exported or imported requires an accompanying Kimberley Process Certificate (KPC) to ensure the diamonds have not come from a conflict area and have been legitimately mined.

These certificates are issued by the Government Department in the exporting country. We only sell to customers who reside in countries that are participating members of the KPC system.

However once a rough diamond has been set into jewellery, then no certificate is required.

Simply, this means that:

For Australian Customers we recommend you have your rough diamond set into jewellery in Australia before any overseas travel.

For Visiting Overseas Customers purchasing from us in Kununurra there are two options:
Option 1 have your rough diamond set into jewellery in Australia before any overseas travel.
Option 2 as below for Overseas Customers Purchasing Online.

For Overseas Customers Purchasing Online we can arrange a KPC, Customs Clearance and mail to your home address with Australia Post Express with Insurance and Tracking.

Unfortunately we have to charge basic Australia Post charges so cost depends on which Postal Zone parcel is being sent. Please contact us for a shipping quote.

Kimberley Rough Diamonds respects your privacy and is committed to protecting your personal information that you provide to us. This statement explains our policies and practices regarding the use and disclosure of your personal information by Kimberley Rough Diamonds. Please note that, Kimberley Rough Diamonds reviews and updates this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how Kimberley Rough Diamonds collects and uses personal information. By using our web site, you consent to the collection and use of your personal information by Kimberley Rough Diamonds as explained below.

Personal Information

You have complete control over your personal information. In general, you can visit our web site without providing us with any personal information. However, there are instances where we must have your personal information in order for us to grant you an access to our protected and secured sites. This information may include registration data (your name, address, email address, phone number, title, etc.), information request data and response data (“User Information”). When you receive your confirmation email or when you receive any email from the list server, you will be given instructions on how to remove yourself from the list.

Use of User Information

We intend to use such information for purposes of supporting your and your employers relationship with Kimberley Rough Diamonds by designing a web site content that is suitable to your needs and alerting you to new product and service offerings as they become available. This User Information may be retained by Kimberley Rough Diamonds to verify compliance with the agreement between Kimberley Rough Diamonds and your employer, to keep track of the domains from which people visit us, to create a user profile to better serve you and your employer, or to simply contact you either electronically or otherwise. If you decide that we should not use your personal User Information to contact you, please let us know and we will not use that information for such purpose. However, please do not submit any User Information if you are less than 18 years of age.

Disclosure of User Information

Kimberley Rough Diamonds does not sell, trade or transfer User Information to third parties. However, we may share User Information with our business partners for marketing, advertising or product/service offering purposes. For example, we provide User Information to our service providers for direct emailing of our newsletters, online surveys or notifications on Kimberley Rough Diamonds Offerings to our viewers. We also disclose User Information if: we have your consent; we need to share it in order to provide you with the products and/or services you requested; we respond to a court order or you violate our Terms of Use. You may separately agree to provide your personal information to third parties that provide content for Kimberley Rough Diamonds Offerings, in order to access and/or use their products and/or services. If you agree to provide such information to these third parties, then your personal information will be subject to their privacy policies.

Accuracy and Security

The accuracy and security of the User Information is important to Kimberley Rough Diamonds. Currently, you may review and request updates to your User Information retained by contacting Kimberley Rough Diamonds. If you contact us to correct your User Information, we will attempt to correct such inaccuracies in a timely manner. Kimberley Rough Diamonds is concerned with the security of your User Information and is committed to taking reasonable steps to protect it from unauthorized access and use of that personal information. To that end, we put in place the appropriate physical, electronic and managerial policies and procedures to secure your personal User Information. We also continue to implement procedures to maintain accurate, complete and current User Information.

Usernames and Passwords

Access to certain content on our web site may be allowed under a written agreement between you or your employer and Kimberley Rough Diamonds and will require a username and/or password. In some cases, failure to provide personal information may prevent you from accessing certain Kimberley Rough Diamonds web site(s) containing certain confidential information, products, services, or promotional offers (“Kimberley Rough Diamonds Offerings”). By accessing and using our protected and secured web site(s), you agree to maintain the confidentiality of the username and password you selected to access such site(s) and consent to our Terms of Use.

Cookies

Kimberley Rough Diamonds uses “cookies”. A cookie is a small data file that a web site can transfer to a visitor’s hard drive to keep records of the visits to such site. A cookie contains information such as your username and password that helps us recognize the pages you have visited and improve future visits, but the only personal information a cookie can contain is the information that you provide yourself. A cookie cannot read data off of your hard drive or read cookie files created by other sites. Information stored in cookies may be encrypted, however, we do not store your credit card number in cookies. If you prefer not to accept a cookie, you can set your web browser (Microsoft Internet Explorer or Netscape Navigator) to warn you before accepting cookies or you can refuse all cookies by turning them off in your web browser. However, access to some of our secured web site(s) may require the use of cookies, which you must enable only cookies that get sent back to the originating server. Otherwise, you can still access most of the features on our web site even without accepting a cookie.

External Links

Kimberley Rough Diamonds web site provides links to other third party web sites. Even if the third party is affiliated with Kimberley Rough Diamonds through a business partnership or otherwise, Kimberley Rough Diamonds is not responsible for the privacy policies or practices or the content of such external links. These links are provided to you for convenience purposes only and you access them at your own risk.

Terms of Use.

Please also see our Terms of Use, which describes the restrictions, disclaimers, indemnification and limitation of liability governing the use of the entire Kimberley Rough Diamonds web site.

General

If you have questions regarding our Privacy Statement, please contact Kimberley Rough Diamonds via our Contact page.